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FAQ

We would be pleased to hear from you if you have any queries or questions. You can also find a list of our Frequently Asked Questions and answers below.

 

How do I book?

The easiest way to book a "standard period" holiday is via the website. Simply chose your van, see which dates are available, choose the dates to suit you and fill out the booking form. If you are having any problems we can help over the phone, and possibly make the booking for you if you are having any trouble. If we're unable to take your call, please leave a voice message or e-mail us letting us know when would be a good time to call you back.  Please note that a reservation is only confirmed once we have received your Booking Deposit.

If you wish to book outside of our standard rental periods, please call for a quote and to make a provisional booking.

Please remember for anyone travelling from outside Europe let us know as we need to clear this with our insurance company, this is not usually a problem.


Who can drive your campervans?

If you're between the ages of 25 and 75, have had a drivers licence for at least 2 years, have not had any more than 6 penalty points on your licence in the last 3 years and have not been refused insurance in the past then you may almost certainly rent one of our vans.

We have insurance restrictions on anyone driving who resides outside Europe, please contact us and we can advise.

The basic cost includes fully comprehensive insurance for up to 2 named drivers (refer to the FAQ "What's included in the rental price?" for conditions).

*For drivers aged 23 & 24  we may be able to arrange insurance cover but this is subject to approval by our Insurers.


What's included in the hire price?

The basic price includes rental of the van, gas for cooking and all standard equipment, UK & Ireland Breakdown cover and fully comprehensive insurance for drivers between the ages of 25 and 75 years of age qualifying under the exclusions in our insurance policy.  We can usually arrange for drivers for which some of the exclusions apply to be covered, however our insurance company will usually levy a higher insurance excess for this.

Extra equipment as requested on the booking form will be subject to additional cost. The total cost of your rental will be confirmed with you before you are asked to finalise your booking and make your deposit payment.


How do I pay?

If you book online, you will be immediately directed to a PayPal website where you will be instructed to pay a 15% Booking Deposit via Debit or Credit card or using your own Paypal account, whatever you prefer. This will secure your booking. You can pay by credit or debit card or via your PayPay account, if you have one. Alternatively we can take credit or debit card payment over the phone or you can send us a cheque.

Please note that your hire is not guaranteed until we receive your Booking Deposit.

You will be sent an e-mail reminder to pay the remaining balance 6 weeks before your holiday is due to start. Follow the link on this e-mail to pay Please make payment at this point otherwise your booking will be cancelled and you will lose your deposit. Don't hesitate to contact us if you are unable to make immediate payment.


Do I have to pay the full amount up front?

Only if you would rather or if you make the booking less than six weeks before the start of your holiday, otherwise you just pay a 15% deposit.


We live outside the UK and Europe can we still drive the camper vans?

The answer is normally yes, for all drivers who do not live in the UK or Europe then we need to check with our Insurance company for clearance, please contact us for more details.


Will you take a security deposit?

When you arrive to pick up the van we will take a security deposit of £500.00 on a credit/debit card via paypal authorisation. For guests that come from Europe we are required by our insurers to take a £750.00 security deposit. Once this has been done you will be given a print out of this transaction. Upon the return of the vehicle to us at the agreed time, in the condition it was let, relatively clean and with a full tank of fuel, this authorisation will be voided. No charges will occur from this authorisation. We can not accept cash for the security deposit.

We do not expect you to thoroughly clean your van, but please clear out any and all rubbish, wipe down the interior surfaces and sweep the floor before you hand it back to us. We will charge £50 for any excessive cleaning that we need to undertake.

We will make a charge of £25, in addition to the fuel costs, for refuelling if you fail to return your van with a full tank.

The cost of any material damage will be directly deducted from the security deposit. Refer to our terms and conditions for details.


What happens if I need to cancel my booking?

If you cancel more than six weeks before the start of your holiday you will forfeit your booking deposit. Between six weeks and two weeks, you will be charged 50% of the total cost of your holiday, less the booking deposit. If you cancel less than 2 weeks before your holiday, then you will be charged for the full cost of your holiday.


How long can I hire a van for?

There are no limits on how long you can rent one of our vans for, see pick-up and return days below. For bookings longer than 3 weeks please contact us for a tailored quote.


Will I need ID to pick up the van?

We will need to see all driver's licences, for UK drivers the new changes to legislation requires that you MUST contact the DVLA for a reference code or National Insurance Number to allow us to verify with the DVLA on your arrival that your licence has no more than 6 penalty points, this applies for the named driver(s) insured on your van. We will also require 2 utility bills or other official letters (not more than 3 months old, these can be print-outs) including the hirers name and address as proof of where you live. We will take photocopies of both the licence documents and bills/letters. However, these will be destroyed upon safe return of the vehicle.


How do we pick up our van?

We are based in Paisley and are only a few minutes’ drive from Glasgow International Airport and also if travelling by train we are just a few minutes’ walk away. If using your Sat Nav just enter the post code PA3 1QT.

If arriving at Glasgow Airport taxis are readily available from outside the terminal building and our office is only a short 5min drive away.

Should you wish to leave your car with us we keep it locked in our secure yard, however, this would be at your own risk.


What time can I pick up the van?

The van can be picked up from 8am onwards on your Pick-up date (a Friday or a Monday). If you require the van earlier then please contact us nearer the time and we may be able to accommodate you if the van is not rented out leading up to your booking.


What time does the van need to be back?

The van must be dropped off by 3pm on your Drop-Off date. If you require longer on your booking then please contact us nearer the time and we may be able to accommodate an extension. Please do not be late as this could affect someone else’s holiday.

If for reasons outwith your control you feel you may be late, please call us - we'd rather you were late than risk damaging the engine.  However, if you are late for no acceptable reason you will be charged an additional day's hire.


Are the vans suitable for children?

Campervans and children go together so well as the kids will love the buzz of the old VW and the fun and excitement of a camper holiday. Although not strictly required by law, all of our vans have been refitted to include 3-point front facing seat belts and (where applicable) 2-point front facing lap belts are fitted to the rear for two people.


What happens if I have an accident?

Please call us on 07966776797 as soon as it is safe and practical to do so and let us know what's happened. We'll advise you on what to do next.


What happens if I break down?

We make all reasonable endeavours to ensure that all our vans are roadworthy at the time of hiring. However, these are all classic vehicles from the 1960 and 70s and can occasionally breakdown. We have arranged breakdown cover through our insurers and they will do all they can to get you back on the road, but if this fails they will arrange for the van to be taken to a local garage. If the van cannot be repaired, give us a call and we will decide what to do next. If we have a spare van available to suit your needs then you must take this to continue your holiday, otherwise you will receive a partial refund.

As a hirer you are responsible for regularly checking the oil level and tyre pressure. The costs incurred from any mechanical breakdown as a direct result of hirer neglect in this regard will be borne by the hirer. (See Terms and Conditions for details).


What happens if something's not working?

Again, we make all reasonable endeavours to ensure that your van is in full working order when you pick it up, but occasionally things will go wrong. In the first instance, please give us a call on 07966776797 and we can usually talk you through any issues. We will also reimburse you for any replacement items that you may need to buy.(up to a maximum of £50), please keep the receipts in order that we can provide a refund. However, please call us to let us know before you buy anything.


Can I take the van abroad?

No, we do not expect that the vans will travel outside the UK.
Should you wish to travel to the Irish Republic there would be a small additional charge to cover increased insurance.


Are there any mileage limits?

On our Classic range of camper vans here is a maximum limit per day of 100 miles, and we would kindly remind you that these vans are not about big daily motorway mile munchers, sit back relax and enjoy the wonderful scenery we have in Scotland. It’s all about having a great time. Our modern camper vans are not restricted to the 100 mile a day limit.


Are there any roads that you will not allow the Classic camper vans to go?

In order to prevent any damage to the engines we do not allow the Classic camper vans to travel on the high pass road to Applecross, which is called the Bealach na Ba Road (The pass of the Cattle) This restriction doesn't apply to the new campervans.


What do I need to bring with me?

The campers are fully equipped with most of what you will need (crockery, cutlery, cooking utensils, etc.) Unless you rent it as an extra from us, you will need to bring your own bedding (sleeping bags work well as they are neater to store), pillows and towels, extra blankets in cold weather.

If you have hired an awning from us and intend to use it for sleeping in you will need to bring sleeping mats with you or you can hire blow-up mattresses from us. We do recommend that you travel light - the less you take with you, the more space the camper can give you! Remember to bring with you driving licences  for all the named drivers, together with 2 utility bills/letters addressed to the lead person and a credit/debit card for us to take your security deposit. Without these documents we will not be able to release the van.


Do you have bikes to hire?

We do not hire bikes but should you wish to bring your own we can provide you with a bike rack. Please note that not all our camper vans are suitable to carrying bikes, please check with us before making a booking to avoid disappointment.


Do you have any exclusions?

No smoking.

For you own safety and the condition of the vans please limit speed to 55 mph for these classic vans, they were never designed for speed and now they are all a lot older. We have fitted trackers to monitor engine speeds, please be kind to vans and they will reward you.

All drivers must be between 25 and 75 and have held a full driving licence for at least 2 years and any previous accidents or penalty points must be declared to us.Unfortunately 


How many people could we get in a van?

Each of our Classic VW camper vans will safely seat 4 people whilst on the road (all front facing seats) but will only sleep 2 adults. If you have chosen one of our modern camper vans these will all sleep up to 4 adults.


How easy are the vans to drive?

You should not expect our classic campers to drive like a modern car, they do take a bit of getting used to! Take your time and settle in to a much more relaxed and fun way of driving. We will go through all of the quirky things that you will need to know about before you head off on your adventure. We will take as much time with you as you want to get to know your VW. We will also take you on a quick test drive to ensure you are comfortable driving.


What fuel do the vans take?

All of our classic vans run on standard unleaded petrol only. The newer VW California runs on diesel.


How is the stove fuelled?

The stoves are butane gas fuelled. Should you run out which is probably unlikely, but if you do the replacements are widely available and we will reimburse you for any purchase, just keep the receipt.


Do we need to book campsites in advance?

We would advise that you book your campsites in advance during the peak season and school holidays, particularly if you would electric hook-up which will enable you to use all the camper facilities to their full advantage. Take a look at our useful Links page for campsite suggestions and campsite directories.


Can I bring pets?

Here at Kombi Campers we love all pets but due to some guests issues with allergies we only allow well behaved small pets in some of the camper vans and would need to speak to you in advance before we can confirm. However, having pets does incur an additional cleaning charge of £50.00 as we need to send the camper van out to be professionally valeted.


Can I smoke in the van?

Sorry, we do not allow smoking inside any of our vans, it also now illegal in Scotland to smoke in a vehicle.


Do the camper vans have vehicle GPS trackers ?

Yes all our camper vans are fitted with GPS vehicle trackers, these will record your location, speed and distance travelled.


What is the fuel consumption of the camper van ?

The Classic camper vans run on un-leaded petrol and you can expect to get 25/30miles per gallon of fuel and normally get about 200 miles on a full tank of fuel.

The new camper vans run on diesel and you should get 35/45 miles per gallon of fuel and normally 400/450 miles on full tank of fuel.


Can I take the camper van on ferry to visit Scottish Islands ?

Yes, when booking ferry you will be asked the length of vehicle, all our camper vans are under 6mt long so no problem on ferries.


Are the tyres and windscreen covered by your insurance

The tyres and windscreen are your responsibility, any damage to the tyres will need to be paid in full and will be deducted from your security deposit. as for the windscreen you will need to pay the insurance excess again this will be deducted from the security deposit.